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Return Policy - HappyEars Japan

Return Policy

Our Return Policy in short

  • Contact before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition and with unopened package.
  • To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.

You have the right to return all unopened products you have purchased  from for a full refund or exchange within 30 days of receiving them.

Items bought from our online store cannot be returned or exchanged in a retail or concept store.

All return items have to be unopened and unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges.  To avoid any customs charges please clearly mark the package ‘RETURNED GOODS’.

As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order.

We do not take responsibility for any items lost during the return shipping.

When returning an item, please include name and email inside of package clearly legible and mail to:
Happy Ears AB
Stora Varvsgatan 6A
SE–211 19 Malmö