Terms & Conditions - HappyEars ASEAN
Terms & Conditions
Prior to your order, we, Happy Ears, assume that you have read and understood the information set forth on our
website at www.happyears.co. Your order represents a request to enter into an agreement with us. A purchase
agreement has been reached when you have made an order to purchase an item from the website and received an order
confirmation via e-mail containing full details of your order. We will dispatch the item(s) to you by stated
shipping company. We shall remain owner of all items until such time as you have made full payment, and we have
received your payment.
Our prices may be modified without prior notice further to circumstances beyond our control, such as significant
changes in raw-material prices, exchange-rate fluctuations or changes made to value added tax. All prices include
value added tax of 25% within the European Union (EU). Should the rate of value added tax be modified, we reserve
the right to adjust our prices with the equivalent amount.
Current charges are available on our website www.happyears.co and shop.
SALES AND SPECIAL OFFERS
Sales and other special offers shall only be valid while the related stocks last, unless otherwise stated in
conjunction with the offer.
Payment shall be made by charge card. Freight costs are in addition if no other agreement had been made. Upon the
return of items, a refund will be made to the credit card or bank card account used when you made your order. We
accept PayPal, Visa, American Express and Mastercard.
Minors (children below 18 years of age) must have a parent’s or guardian’s approval to be able to order item(s) from
the website or by contacting us at email@example.com. We also ask you to note that our products are not intended to
be used by people under age 14.
We will not accept liability should an item you have purchased be used in a non-prescribed way. In this regard, we
refer to the instructions provided upon the purchase of our products. You should therefore carefully read the
instructions before starting to use the item that you have purchased. Happy Ears AB takes no responsibilities if
the item is handled irresponsibly or without caution.
We decline all liability for delivery delays or shortcomings in our fulfillment of obligations and commitments
according to these purchase terms and conditions should the delivery delay or shortcoming be due to circumstances
beyond our control and that prevent, obstruct or delay the delivery or fulfillment in question. Circumstances
considered beyond our control include regulations, measures or omissions by public authorities, new or amended
legislation, labour-market disputes, blockade, fire, flooding, sabotage or major accidents. Such circumstances
shall also include decisions by public authorities that may negatively affect the market or products, such as
decisions regarding warning texts, sales prohibition and similar, or an abnormal downturn in the market.
RIGHT OF EXCHANGE
As customer, you have the right to exchange your item(s) for an equivalent product within 7 days of receipt of the
item(s), although the right of exchange shall not apply to sales and special-offer products. In order for a return
to be approved, the item(s) must be returned unopened in their original condition and in their original packaging
together with all related information and parts. The return must be made with the same wrapping as when it was
received, or with equivalent wrapping. At exchange of purchased item(s), the cost of return freight will be borne
Should the item(s) be damaged upon receipt, or should you receive an incorrect product, or should the item(s) in any
other way deviate from the agreement between yourself and us, you shall have the right to submit a complaint.
Complaints concerning an item must be submitted as soon as possible. A complaint submitted within 1 weeks of a
fault being discovered will always be considered as being made within the permitted period of time. As soon as a
returned item has been received in accordance with what is set forth above under “Right to purchase cancellation
and return of item(s)”, a refund will be made to you within 30 days of us having received your complaint and return
of the product. Your right to submit a complaint against a purchased item is governed by the rules applicable
according to the laws of the country from which you have placed your order. Your right to submit a complaint
against a purchased item will, however, never exceed 1 years. For instructions regarding submitting a complaint,
please contact our customer service at firstname.lastname@example.org. Should the product be faulty, defective or should you
have received the wrong item, the cost of return freight will be borne by us.
LIABILITY UPON RETURN OF GOODS
When using the right to purchase cancellation or right to submit a complaint or right of exchange, you shall be
liable for the returned item(s) during the return shipment, and you shall thereby be liable to compensate us for
item(s) returned should such item(s) be damaged or lost during the return shipment. In view of that you are liable
for the returned item(s) until they have been received by us, we recommend that you make a note of the parcel’s
If you have not received your order within 30 days, you shall have the right to cancel the purchase at no cost
should you not accept the proposed new delivery date. Refund of your payment will be made within 30 days of us
receiving your notice of purchase cancellation. You will be informed by email when the item(s) are ready for collection.
We will charge for parcels that are not collected, in order to cover administrative and freight costs (shipment to and from).
The related invoice will be sent within 30 days of the
uncollected parcel being registered with us.
We are liable for items that are damaged or lost during delivery. Claims regarding items damaged during shipment
must be made in accordance with what is set forth under “Complaints” above.
>We do not accept liability for any printing or typing errors with regard to prices and other information provided
Swedish law applies to all purchases and orders, unless otherwise expressly stipulated in these purchase terms and
conditions. Any dispute that may arise will be referred to the Swedish National Board for Consumer Disputes (Sw.
Allmänna Reklamationsnämnden – ARN). Our policy is to always follow recommendations made by ARN.
Happy Ears AB, Stora Varvsgatan 6A, SE-211 19 Malmo, Sweden, Email: email@example.com